Terms & Conditions

Cuckoo Air Purifier comes with 1+2 years extended onsite warranty from the date of invoice.

Air filter and plastic parts are not covered under the warranty.

Warranty involves repairing of defective product/parts and does not entitle purchaser for the replacement of complete product.

The company or its authorized service centers reserves the right to retain any part or parts, or components replaced at its discretion in the event of a defect noticed in the equipment during the warranty period.

In the event of repairs/replacement of any part/parts of the unit, this warranty will thereafter continue and will remain in force only for the unexpired period of the warranty. Moreover, the time taken for the repairs/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.

Any change of address shall be intimated to the company for continuation of the warranty. Failure to do so will absolve the company of the obligation under this warranty. Charges for installation, uninstallation, inspection, and reinstallation of the product are not covered under the warranty and will be borne by the purchaser.

The warranty will automatically be terminated on the date of expiry of the warranty period.

The cleaning of filter, if applicable in the product, is not covered under the warranty and in the event of filter cleaning and need for subsequent replacement of filter, the charges will be borne by the purchaser.

Filter Maintenance and Replacement Suggestions: Remove the plastic pouch of HEPA filter at the time of installation. The filter life fully depends on the nature of indoor environment and duration of usage. It should never be washed. The darkening of the filter layers is normal due to dust, smoke etc. getting trapped in them. At times, it may produce some odor and needs to be exposed to bright sunlight for 3 to 4 hours at least once in 30 days. If you feel even after cleaning the outflow of air has dropped by 50% or more then it is time to replace the filter.

THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES:

1. If purchased through any online shopping portals like Amazon.com, Flipkart.com etc.

2. If the warranty card and/or the invoice is not presented to the authorized personnel at the time of repair.

3. The product is not purchased from Modicare Limited or their Consultants/Representatives.

4. Defects caused by improper use as determined by the company's technician.

5. Modification or alteration of any nature is made in the electrical circuitry.

6. Any prior work is carried out by persons/agency other than authorized by the company.

7. The original serial number is removed, obliterated, missing or altered from the machine.

8. Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit to service center or purchaser's residence.

9. Any damage caused due to fire, flood, accident, corrosion, abuse or misuse.

The extended warranty offer is valid on purchases made from Modicare Limited.

The extended warranty offer will cover the equipment /models in case of any electrical & component failure (excluding consumables & physical damage).

Cuckoo Appliances Private Limited either by itself or through any of its Authorized Cuckoo Service Centers, agrees to provide these maintenance services:

•Corrective and remedial maintenance as decided from time to time by the company.

•Services to rectify the malfunctioning of the equipment as and when required.

•Electronics and electrical parts covered within Extended Warranty period.

The Customer needs to get the filter changed of their Air purifier only with genuine Cuckoo spare parts/accessories and only through the authorized partners / representatives of the company.

Any damage caused to the product, its outer or internal body due to any act of the user by force or deliberate damage or by falling of the machine by the consumer, will not be covered by this warranty in any case.

In case of servicing at customer's place, the servicing can be done on all working days during normal working hours of the company's service center. The customer shall provide reasonable facilities which may be required for carrying out the servicing without any hindrance whatsoever.

Consumable items are subject to normal wear and tear and are not covered by this Extended Warranty.

The product's plastic body is not covered under this warranty and hence, it must be handled with good care to guard against breakage.

During the term of this warranty the customer shall not directly or indirectly open, alter, tamper with the equipment or in any way commit any act which would result in changing the internal operation of the equipment or entrust the servicing of the equipment to any unauthorized personnel as breach of any of these conditions of the warranty will be treated as expired.

The Customer will have no claim against Cuckoo or Modicare under or pursuant to this Warranty in respect of death or injury to the Customer or any other person or loss or damage to any property caused by or due to equipment failure, breakdown, fire, accident or operation/utilization of the goods otherwise than in accordance with the User Guide or by or due to the own negligence of the Customer or by or due to any other cause or circumstances beyond the control of Cuckoo or Modicare.

Cuckoo and Modicare shall not be liable for damage caused by service performed by anyone who is neither the manufacturer of Cuckoo nor a representative of Modicare.

Cuckoo and Modicare shall not be liable for the product or any part thereof if that has been modified without the prior permission of Cuckoo and/ or Modicare.

Cuckoo and Modicare shall not be liable for the product not accompanied by the Sales Invoice.

Except as provided in this warranty and to the maximum extent permitted by law, Cuckoo and Modicare is not responsible for any direct, special, incidental or consequential damages resulting from any breach of warranty or condition or under any other applicable law.